This Life Coaching Client Agreement (the "Agreement") is entered into as of by and between Coach Nicole Ball of H.I.S. Oil Life Coaching (the "Coach") and (the "Client"). This Agreement sets forth the terms and conditions governing the professional coaching relationship between the parties.

Life coaching is a collaborative, forward-focused partnership designed to help clients identify their goals, unlock their potential, and take purposeful action toward meaningful change. Coaching is not therapy, counseling, psychotherapy, or any form of mental health treatment. The Coach does not diagnose, treat, or counsel mental health conditions, and nothing in this Agreement or in any coaching session should be construed as medical, psychological, legal, or financial advice.

The Client enters into this Agreement voluntarily, as a capable and resourceful adult who is fully responsible for their own choices, decisions, and outcomes. The Client acknowledges that they are the expert on their own life and that the Coach's role is to provide support, accountability, and perspective, not to direct or prescribe the Client's decisions.

2.1 Services provided. Under this Agreement, the Coach agrees to provide the following coaching services as outlined in the :

• One-on-one (1:1) coaching sessions as scheduled between the parties;
• Between-session check-ins by the following method(s), as agreed:
  Email Text Voice message Phone
• Email support with a response time of one to two (1–2) business days;
• Access to any worksheets, resources, or tools provided by the Coach during the engagement; and
• Any additional services mutually agreed upon in writing.

2.2 Session details.

2.3 What is not included. The coaching services described in this Agreement expressly do not include, and the Coach is not qualified to provide, any of the following:

• Mental health treatment, psychotherapy, counseling, or any diagnosis or treatment of a psychological or psychiatric condition;
• Medical advice, diagnosis, or treatment of any kind;
• Legal advice, representation, or services of any kind; or
• Financial planning, investment advice, tax guidance, or any regulated financial services.

If the Client's needs fall outside the scope of coaching, the Coach will, where appropriate, encourage the Client to seek qualified professional support.

3.1 Coach's obligation. The Coach agrees to hold all information shared by the Client in the strictest confidence. The Coach will not disclose, share, discuss, or otherwise communicate any identifying information about the Client, or the content of any coaching session, to any third party without the Client's prior written consent.

3.2 Mandatory exceptions. Confidentiality is not absolute, and information may be disclosed in the following limited circumstances:

• Where the Coach has reasonable cause to believe the Client or another person is in imminent danger of harm to themselves or others;
• Where disclosure is required by applicable law, regulation, or court order (including a valid subpoena); or
• Where the Client has provided express written consent to share specific information.

3.3 Third-party sharing. The Coach will not sell, rent, or otherwise provide Client information to any third party, including marketing partners, collaborators, or professional referral networks, without the Client's written consent.

3.4 Group coaching settings. If the Client participates in any group coaching program, mastermind, or peer group facilitated by the Coach, the Client acknowledges that the Coach cannot fully guarantee confidentiality within a group setting. All group participants will be expected to maintain confidentiality; however, the Coach cannot be held liable for disclosures made by other group members.

3.5 Client's obligation. The Client agrees not to record any coaching session without the prior written consent of the Coach.

4.1 Fees. In exchange for the coaching services described in this Agreement, the Client agrees to pay the following:

4.2 Accepted payment methods. The Coach accepts payment by credit or debit card, bank transfer (ACH), PayPal, Venmo, Zelle, or Cash App. Payment instructions will be provided separately by the Coach.

4.3 Payment due date. Payment is due 24 hours before each session, or on the 1st of each month for monthly packages. Sessions will not proceed until payment has been received unless alternative arrangements have been made in writing.

4.4 Late payments. Payments not received within five (5) calendar days of the due date will be considered late. A late fee of 10% of the overdue balance may be applied. The Coach reserves the right to suspend services until the outstanding balance is settled.

4.5 Refund policy. All fees paid for services already rendered are non-refundable. If the Client has prepaid for a package and services have not yet been rendered for the remaining sessions, the refund terms in Section 8 (Termination of Agreement) shall apply.

5.1 Advance notice required. The Client agrees to provide at least seventy-two (72) hours' advance written notice to cancel or reschedule a scheduled session. Notice may be provided by email or text message.

5.2 Late cancellation. Cancellations or reschedule requests received with less than the required advance notice will result in one of the following, at the Coach's discretion:

• Forfeiture of that session (the session is counted as used); or
• A late cancellation fee of 50% of the amount due for that session.

5.3 No-show policy. If the Client fails to attend a scheduled session without any prior notice, the session will be forfeited in full, and no refund or make-up session will be offered. A no-show is defined as the Client's failure to join or appear within fifteen (15) minutes of the scheduled start time.

5.4 Rescheduling. A session rescheduled with sufficient notice may be rescheduled once at no charge, subject to the Coach's availability. Sessions must be rescheduled and completed within the original engagement period unless otherwise agreed in writing.

5.5 Coach cancellations. If the Coach must cancel or reschedule a session, the Coach will provide as much advance notice as reasonably possible and will make every effort to offer an alternative time within the same week. No fees will be charged to the Client for cancellations initiated by the Coach.

The Client understands that the success of the coaching relationship depends significantly on the Client's active and engaged participation. To that end, the Client agrees to the following:

6.1 Punctuality and preparedness. The Client will arrive on time for all scheduled sessions and will come prepared to engage, reflect, and take part in meaningful conversation. If the Client is late to a session, the session will still end at the originally scheduled time.

6.2 Personal responsibility. The Client acknowledges that coaching outcomes are not guaranteed and that results depend largely on the Client's own effort, commitment, and follow-through. The Client assumes full responsibility for their decisions, choices, and actions taken during and after the coaching engagement.

6.3 Action items. The Client agrees to make a good-faith effort to complete any action items, exercises, or reflections agreed upon between sessions. The Client understands that these activities are integral to the coaching process and to achieving their goals.

6.4 Open and honest communication. The Client agrees to communicate openly and honestly with the Coach, including sharing relevant information about their circumstances, goals, and progress. If the Client is dissatisfied with any aspect of the coaching relationship, the Client agrees to tell the Coach directly at the earliest opportunity.

6.5 Professional conduct. The Client agrees to treat the Coach with respect and professionalism at all times. Abusive, threatening, or harassing conduct toward the Coach will not be tolerated and may result in immediate termination of this Agreement.

The Coach agrees to uphold the following standards throughout the term of this Agreement:

7.1 Professional standards. The Coach will conduct all services in a professional, ethical, and client-centered manner, consistent with recognized coaching ethics and standards, such as the International Coaching Federation (ICF) Code of Ethics or an equivalent standard.

7.2 Punctuality and preparation. The Coach will arrive on time for all scheduled sessions, fully prepared, having reviewed any relevant notes or materials from prior sessions.

7.3 Confidentiality. The Coach will maintain the Client's confidentiality in accordance with Section 3 of this Agreement.

7.4 Client-centered focus. The Coach will respect the Client's autonomy, refrain from projecting personal opinions or values onto the Client, and maintain a non-judgmental stance throughout the coaching relationship.

7.5 Referrals. If at any point the Coach determines that the Client's needs exceed the scope of coaching, including needs that may require mental health, medical, legal, or financial professional support, the Coach will communicate this clearly and, where appropriate, encourage the Client to seek qualified professional assistance.

8.1 Voluntary termination. Either party may terminate this Agreement at any time by providing at least seven (7) calendar days' written notice to the other party. Written notice may be delivered by email to the address on record.

8.2 Refund upon early termination. If the Client terminates this Agreement before completing a prepaid package:

• Sessions already delivered are non-refundable;
• At the Coach's discretion, a refund of 50% of the fees paid for unused, prepaid sessions may be issued; and
• Any applicable administrative fees may be deducted from the refundable amount.

8.3 Immediate termination by Coach. The Coach reserves the right to terminate this Agreement immediately and without advance notice in the following circumstances:

• The Client engages in abusive, threatening, or harassing behavior toward the Coach;
• The Client materially breaches any term of this Agreement; or
• The Coach determines, in their professional judgment, that continuing the coaching relationship would be inappropriate or harmful.

If the Coach terminates this Agreement immediately under this clause, the Coach will refund any prepaid fees for sessions not yet rendered, less any amounts owed.

9.1 No guarantee of results. The Coach makes no representations, warranties, or guarantees, express or implied, regarding any specific outcome, result, or benefit that the Client will achieve through participation in coaching. Results vary based on each individual's circumstances, commitment, and effort.

9.2 Client assumption of responsibility. The Client assumes full and sole responsibility for any decisions made, actions taken, or results achieved (or not achieved) in connection with the coaching engagement. The Coach shall not be held liable for any direct, indirect, consequential, or incidental outcomes arising from the Client's use of coaching services or implementation of coaching insights.

9.3 Limitation of Coach's liability. To the fullest extent permitted by applicable law, the Coach's total liability to the Client for any claims arising out of or related to this Agreement shall not exceed the total fees actually paid by the Client to the Coach in the three (3) months immediately preceding the event giving rise to the claim.

9.4 No medical or mental health advice. The Client understands and agrees that the Coach is not a licensed therapist, psychologist, psychiatrist, physician, attorney, or financial advisor. Nothing provided during the coaching engagement constitutes professional advice in any of these fields.

10.1 Entire agreement. This Agreement constitutes the entire agreement between the Coach and the Client with respect to its subject matter and supersedes all prior discussions, understandings, representations, and agreements, whether oral or written, between the parties relating to the coaching engagement.

10.2 Amendments. No modification, amendment, or waiver of any provision of this Agreement shall be effective unless made in writing and signed by both the Coach and the Client. Verbal agreements or informal understandings will not constitute amendments to this Agreement.

10.3 Severability. If any provision of this Agreement is found to be unenforceable or invalid under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions of this Agreement shall continue in full force and effect.

10.4 Governing law. This Agreement shall be governed by and construed in accordance with the laws of the State of South Carolina, without regard to its conflict-of-laws principles.

10.5 Counterparts. This Agreement may be executed in counterparts, including by electronic signature, each of which shall be deemed an original, and all of which together shall constitute one and the same instrument. Electronic signatures shall be considered valid and binding.

Additional notes / agreed addenda. None, unless added in writing and signed by both parties.

By signing below, both parties confirm that they have read, understood, and agree to all terms and conditions set forth in this Life Coaching Client Agreement, and that both parties enter into this Agreement freely and voluntarily.